Frequently Asked Questions
Everything you need to know about our soft play equipment and orders.
What materials are used in IGLU Soft Play products?
Our products are crafted from high-quality polyethylene foam with a durable, easy-to-clean synthetic leather cover that is phthalate-free and safety-tested.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a shipping label.
How do I clean my soft play blocks?
Cleaning is simple: just wipe the surfaces with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive brushes to maintain the integrity of the faux leather.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Are your products safe for toddlers?
Absolutely. All IGLU products are CE marked and comply with EU safety standards, ensuring they are non-toxic, firm yet soft, and designed specifically for safe indoor play.